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Up the Creek Auto Repair and Towing
3428 Chesterfield Ave, Charleston, WV 25304, United States
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Up the Creek Auto Repair and Towing
Comments
EL
Review №1

So thankful to Kylea to Jamie for always being so wonderful and so helpful!! I have been to several different shops over my lifetime and my husband used to work on cars. We both wouldnt take our cars anywhere else. So professional, nice, and they do excellent work on your vehicles!!

Li
Review №2

Skilled mechanic,reasonable charge and friendly staff.First time I got good experience from a work shop.Great..

Ka
Review №3

Up the Creek offered great service and really helped me out of a large concern while traveling. I strongly recommend their business!

Gr
Review №4

Super great. Great mechanics that do the job right. Price was good. Good employees as well. Thanks for the great service.

Tr
Review №5

Amazing customer service and top notch work. Very reasonable prices and quick turnaround.

Er
Review №6

Very reliable auto shop. Always able to take my car in at a very short notice and fixed in the same day. Super friendly and honest staff.

Jo
Review №7

Mr Morris is one of the most honest business men I have ever me. If his shop gets overloaded with work, he jumps into the garage until the work gets done. He is not only the owner, but he is also still a superb mechanic. I can highly recommend this shop.

Am
Review №8

I was traveling from seeing a friend and something happened to my car and I had some ideas but wasn’t 100% sure I called a couple people but this place just seemed like the right place to go. My experience with them was amazing! They told me it was probably this but come to find out it was something way more cheaper than that and Jamie was a very concerned man that was worried about my well being and my safety. He explained to me and showed me everything that happened and what he was doing he used good communication skills with me. Explained the price and gave me suggestions on what to do with my problem! Not only did they safe me from being stranded but they also showed me how good people still are today in this world! The front desk lady was sweet and respectful! This place actually cares about their customers. If it wasn’t so far away I would get my car worked on here! I appreciate you all so much and thank you for all you did for me!

De
Review №9

Great service love this place. People are down to earth and friendly. Finally a decent garage in kanawha city

La
Review №10

Great people! Did me a great job!

ci
Review №11

Great, dependable place! They wont rip you off like some places. Since Ive found them a couple years back its the only place I go & I refer them to my friends & family

Al
Review №12

We recently moved to town with a car making noises and didnt know a mechanic to trust. They quickly worked us in, the staff were very kind and helpful. They explained that it was a minor issue and didnt even charge me anything for my first time visiting! I was truly stunned and taken aback by the awesome experience I had here, plus my car is no longer making noises weeks later. They are not people trying to take advantage of you but making an honest living and know what theyre talking about. Dont hesitate to bring your cars here!

Da
Review №13

I love this place amazing people nice and sweet and they know what they are doing if you need to get ur vehicle fix come to this place thanks yall

Da
Review №14

These guys are great, reasonable prices and quality work

Ta
Review №15

The Best and Most HONEST auto shop!!! Another garage wanted to charge me $1500 in repairs. All that was needed was an oil filter screwed in. Highly recommend them!

Ap
Review №16

Always excellent service

Mi
Review №17

Tried these folks on a recommendation of a friend when my F150 wouldn’t start. Was told by the dealer that it was most likely a fuel pump, or computer part that runs the fuel pump. Turned out to be a simple fix. These folks are honest, friendly, took time to explain everything. They have a customer for life, I won’t take any of our vehicle anywhere else.

Ni
Review №18

Great honest service!! We came from out of town and unexpectedly had car trouble and looked up the best places around and Up the Creek had the best reviews. Gave them a try and sure enough best place around. The crew are honest and trustworthy which is hard to find in a mechanic shop these days. Need a repair go to Up the Creek Auto Repair simple as that

Ba
Review №19

Up the Creek is the most honest repair shop I have used. I recommend them to anyone that needs something done. They actually come and talk to you and explain what needs to be done. Definitely people of integrity. The reason I gave only 5 stars is because there are not more.

#f
Review №20

Excellent customer service! Friendly and affordable!

Ho
Review №21

It was a great place to take my vehicle to have my air conditioning work on. All kinds of mechanical electrical and anything you need too getting you back on the road.very friendly. Will do a out standing job.

jo
Review №22

I would send anyone here 11/10 service dependable and Honest! This is the only shop to work on any of my vehicles if I cant do it I know who to call!

Br
Review №23

Took care of our problem pretty quick. Nice people.

Ch
Review №24

Jamie and Bonnie have been fabulous in helping me assist my grandmother in making decisions with her vehicle. They have been patient, and extremely honest with us. They work hard to help their customers and provide wonderful customer service as well as quality work!

Za
Review №25

Great service and free drinks for customers!

Da
Review №26

Best experience I have ever had at an auto repair shop. Great work at affordable prices. Genuinely good people that treat you right. I wont take my vehicles anywhere else!

Ba
Review №27

My husband just used this garage today, first time at suggestion of family.Was able to talk to the mechanic about the work. He was very knowledgeable. The work was done well, price also reasonable. The human side of business, very good.Best garage hes ever used, and hes 76 yr old!

Je
Review №28

Always takes good car of my vehicle. Honest as well.

Ki
Review №29

My son who goes to the University of Charleston has used Up the Creek twice now. As his mom that is out of town, it is nice to know that I can trust them without actually being there. Communicating with Bonnie and her husband long distance has been a great experience. Super nice people! I highly recommend!

Du
Review №30

True and honest mechanics with fair prices! Never have to worry about being cheated here. Ive been coming to this location since theyve opened, and wont go anywhere else. Thank you Jamie (Owner) for going above and beyond for your customers!!!!!

Ge
Review №31

You will not find a more legitimate, helpful, and honest repair shop in this area. I would recommend this shop to anyone!

Gl
Review №32

Bonnie and Jamie are very nice people. They are very honest people and trust worthy. Do great work. Very knowledgeable.But I do wish they had stayed on Campbell’s creek. lol

Sh
Review №33

Jamie is awesome and fair priced

Wo
Review №34

I am so impressed & thankful for ms bonnie and mr jamie. They are honest, good kind hearted people. Helped me so much. They went above & beyond to help me. They were truly a blessing from god. Wont go into details but they are just the best. Ms bonnie is just so cool.. Thank you so much ! Up the creek auto family. From 2005 kia sportage💖

Ta
Review №35

We love Up The Creek! Ms. Bonnie is wonderful, Jamie is fantastic, and their entire staff is great. We’ve taken our Honda Accord, Ford Explorer, and Volvo XC90 to them and every time we have received honest work and very reasonable prices. I recommend them for anything and everything. Great people and even better work.

Ma
Review №36

Great service. Wonderful people to deal with. Highly recommend them.

Kr
Review №37

Great service, knowledgeable staff fair prices

Ni
Review №38

Talk about service like it USED to be back in the good ole days! Have a question, a mechanic may come out to your car to listen to it, or check something out to give you advice. Or you can make an appt, they get your car in, then come out and talk to you. Feel like they are surgeons to come and explain everything to you what is wrong, what they recommend! I will never take any car I own anyplace but here. My only complaint is they are getting too well known for their excellent service and getting harder to get your car in! lol

Sa
Review №39

The front desk lady is super nice. honest prices

Ja
Review №40

Great people and service. Reasonable prices

Du
Review №41

These guys are awesome and down to Earth! Jamie has always gone above and beyond to help me with all of my car troubles. Kylea in the office is the sweetest person youll meet and she helped make the entire experience a fantastic one! I highly recommend using them for any of your needs. When you leave, not only will your car be fixed but you will also have new friends.

Ed
Review №42

This place just recently.moved from Campbells creek to Kanawha city. TED serviced my car in a timely manner and was very professional. I have no complaints. I recommend this place for a fast service and friendly environment.

Ma
Review №43

I needed new tires, but my work schedule made it difficult to drop the car off all day. They arranged for me to do this while I waited. They were prompt and professional.

Sh
Review №44

Honest and great work friendly staff

Kr
Review №45

Jamie and his mother, Bonnie, are angels. Trustworthy, kind, SKILLED, just overall the only place Ill ever have work on my car if possible.

Re
Review №46

They always treat me well love them

Mi
Review №47

Always take my vehicle there and always will

Je
Review №48

Best service and best costumer service in town!

an
Review №49

Very good shop Jamey is great to talk with he really listens

Ph
Review №50

Simple inspection, tires replaced less than 2000 miles ago and was told it would not pass. Seems theyre just trying to make any extra money they can.

Ju
Review №51

Busy place has 5 good mechanics

Br
Review №52

Very friendly wont take advantage of women.Really love Bonnie & these guys.

Lu
Review №53

Great staff and quick service

Re
Review №54

I only gave this place a 1 because 0 is not an option. I own 2 cars 1 of which i took for an oil change here. After i had a power steering leak. I went to another shop for repairs. There i was told that the power steering line had been cut or poked. I had my suspensions but what could i really do? I took my other car to UTC today for an inspection sticker. They told me that my front wheel bearings were going bad and needed replaced. It would cost me $250 per wheel for a total of $500 and that they could not give me a sticker until they made the repair. I didnt mention to them that i had the same work done to that very car 8 months prior and that i knew in fact the parts were in new and working order. I also didnt mention that it only cost me $220 with an alignment at the other shop. I simply told him to wait on the sticker and ill come back when i can pay for the repairs. Meanwhile i left immediately and went to Murdocks in Clendenin for a 2nd opinion. They went over my car with a fine tooth comb finding nothing wrong whatsoever. Murdocks gladly passed and placed an inspection sticker on my car. Up The Creek Towing is in the business of ripping people off and making problems where there are none. I do not recommend them to anyone!

Ja
Review №55

They knew what they were doing

Sc
Review №56

Great place and Great people!! Thanks for everything you do!!

so
Review №57

Very nice people..

Ph
Review №58

Excellent friendly service!!

Da
Review №59

There great

Lo
Review №60

Good people good work

Th
Review №61

The only garage in Charleston that Ill ever trust.

Le
Review №62

When you need it fixed

Jo
Review №63

If I need them their close by

pa
Review №64

Great people

Information
5 Photos
64 Comments
4.7 Rating
  • Address:3428 Chesterfield Ave, Charleston, WV 25304, United States
  • Site:http://upthecreekautorepairandtowing.business.site/
  • Phone:+1 304-925-8686
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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