Absolutely amazing car-buying experience! Worked with John Bush and he made the experience a pleasure beginning to end. Everyone went out of their way to help and do the right thing. No pressure at all. I would recommend Diepholz to anyone looking to buy a car in the area. No other dealership is even close.

John did a great job had everything ready when I got there and was taken care of quickly.

Weve bought multiple cars from Diepholz and I have to say its been a pleasure every time. No pressure sales and amazing customer service. Would definitely recommend.

My son is attending EIU and it’s very comforting to know he has a dependable and professional dealership to go to that’s convenient to his location and flexible online scheduling system. Thank you so much for making us feel real relieved and having a place we can count on away from home.

Had a wonderful experience at Diepholz! Ben Slater was wonderful in helping me choose the right vehicle. He was knowledgeable and quick with the process. In and out of there in no time buying a car. Very friendly and helpful! They were all wonderful and the service is great! Highly recommended

This was the easiest dealership I have worked with. I was in and out in a few hours. Kim VanGundy was incredible throughout this process but also made sure that everything was covered at the best price. I highly recommended Kim VanGundy to help you with your car buying needs.

Easiest purchase Iv ever made. Colton pettyJohn talked with me about all the options We had. Definitely helped the process go bay so fast! Love our new family vehicle! Thanks Colton!

We had the pleasure of working with Nick East. He made sure all of our needs were met when purchasing our new vehicle. He was extremely patient with us while we made decisions and he was never pushy. My wife and I were pleased to have found new dealership to work with, as this wasnt your stereo typical car lot. Everyone in the building was great from being greeted at the door to painless process in the finance department, I would recommend working with Nick, as we will buy all future vehicles through him.

The new online financing made our trip quick and easy. We would rather make the drive from greencastle than go anywhere else. Kim is our go to salesman and mike always makes the paperwork quick and painless. All around this an absolute great place to shop, we’ve always been treated like family and we will always return.

I would like to thank Ben Slater and the entire Diepholz team for helping me purchase a new car. It was definitely time to trade and I am so happy I wondered into Diepholz auto group. I am not generally a fan of car dealerships. Hats off to you Ben. You made the entire process so easy for me.

Amazing dealership! Coltan Pettyjohn went above and beyond to find me the right vehicle for me!

Staff was nice and friendly but my oil change took over an hour, I’m never coming here again! I would recommend Bob Whites Automotive!!

Unbelievable experience!!!! My son is a car salesman in another city but after talking to Nick who was AMAZING he knew Diepholz was where he wanted us. As adoptive parents of 5 Nick made it so easy! He had the perfect car picked out for before we even got there and its BEAUTIFUL!!! They definitely had their hands full with us and our circumstances but they did it!! Nick, John and Mike you guys are my heroes!!! Thank you for for giving our huge family safe transportation and making us feel so welcome 😊

Wow! What an amazing car-buying experience! Colton Pettyjohn - you are the best salesperson ever! Thank you so much for helping us buy the perfect car for our young son. It was within his budget, gets good gas mileage and is in great shape with low mileage. It was the best car - buying experience my husband and I have ever had.We came here based on your many 5 star reviews at Diepholz and we have to agree - EVERYONE at Diepholz could not have been nicer or more helpful. We really appreciated all of your help. Thank you!

I bought a used Jeep. I took it to Diepholz for repairs, cleaning, and a rebuilt engine. I wasnt sure how well it would clean up. Nick Kimble, service advisor did an outstanding job getting my Jeep cleaned, looking brand new. It is a 2000. I continue to take all of my vehicles to Diepholz as I get amazing service. Sherri and A.J. Always treat me with kindness and respect.If you want quality and honest folks, go to Diepholz.

Fast and easy buying process with great employees and generosity! I had a great experience purchasing a new/used vehicle from this dealership and the whole process was super easy and simple. They were very helpful with me during this whole process and made my first car purchase a breeze. I highly recommend working with the kind people of Diepholz Auto dealership!

My husband Dave Starwalt and I bought a used Jeep Wrangler from Diepholz yesterday. John Bush was our sales consultant. Our experience with John was fabulous. He listed to what our needs were and came up with a great solution for us with absolutely no pressure. I would highly recommend this dealership to others.

Awesome experience!!! Kim VanGrundy is by far one one the best car salesman I’ve ever worked with! He even came In on his day off and also made sure I made it home safe as I live two hours away! Made my transaction the smoothest I’ve ever had no pressure had my car already in the process of getting my trade value before I even arrived and had the new car ready for me answered all of my questions with ease and also has been reaching out to me after my purchase of my 2017 Chevrolet 2SS Camaro! Beyond words of great customer service! If you are looking for a new car he’s the one to talk to. Everyone at the dealership was super friendly also.

I love the service team at Diepholz. I moved an hour away several years ago but I always drive to Diepholz for all of my service needs.They go above and beyond to help no matter the situation. Sherry and team ARE the reason I keep coming back.Logan sold me my last car and I couldnt be happier and Ive had it for 6 years!!Their waiting room is very nice and they have free coffee. On Saturdays they have free donuts and free car washes!I highly recommend Diepholz!!!

I love my Buick, fixed my car, could not wait to get it back. did a great job

Colten Pettyjohn was a great salesman for me buying a used truck. I would highly recommended him. I will also tell others about how easy he can complete the transaction

We bought a used F-150 from these guys. Nick was awesome & we couldn’t recommend them more. Honest and upfront and very responsive. They went the extra mile and we would totally buy from them again!

I live in Texas and drove out to Charleston, IL to buy a vehicle! Nick East made it such a smooth and easy process!! Texas has so many hassles when buying a car! Not at Diepholz, we did all the paperwork over the phone and just signed when I got there! Drove out a happy customer!! Great customer service!! Thanks to everyone there!!🙌🏼

We traveled to Diepholz in Charleston from Sidney to check out a low mileage Toyota we noticed on their website. John Bush reached out to us via email as well as telephone once we showed our interest through the website. John went out of his way to accommodate our needs, even offering to hand us over to another salesperson if his time frame didnt meet ours. We stuck with Mr. Bush as our sales contact. We are glad we did. He is super friendly, very knowledgeable and even if he didnt have an exact answer for a question, he made sure to find the answer for us. We felt no pressure and had an overall great experience. When we are in the market for another vehicle we will definitely take a look again at Diepholz in Charleston Illinois. Thanks for making car buying a better experience than what we have ever had.

Diepholz is great! Ben Slater greeted us with his trademark friendliness and enthusiasm, and Drew was super helpful in assisting with a Malibu settings issue we couldnt figure out. We swung by on a whim, and he had it fixed in a matter of minutes. Excellent!

Outstanding experience with this dealership. Nick East was my salesperson and he absolutely went above and beyond to tend to my needs. I live in Texas and have been in the market for a this exact vehicle, which I happened upon at Diepholz via an internet search. Id found a few others that I was interested in purchasing, but only Diepholz was willing to allow me to complete the transaction via phone & arrange my own shipping to my home in Texas. I purchased my Jeep without ever leaving my house and I am so appreciative! Ive honestly never had a better experience with a car salesperson before. Nick was highly knowledgeable, very transparent about the condition of the vehicle, and kept me updated every single day during the process. Its definitely a risk to purchase a vehicle sight unseen, but he was very reassuring and I felt confident and comfortable with the process. When my Jeep finally arrived, the condition completely surpassed my expectations. Thank you Nick for your hard work and dedication to your customers. Somebody give this dude a raise. Thank you!!!

Nick was very helpful. He explained what was required for my Equinox and kept me updated while the services were being performed. Carina and Sherry were also helpful. I plan to bring my automobiles to Diepholz for service when needed

Nick did an amazing job assisting me with the sale of my truck. Best salesman I’ve ever had! I drove from Kansas City to buy it. He sent me addition photos and did everything he could to make me happy. Amazing dealership with great people.

There was no tech available to let me know why my engine light was on. But they still diagnosed a steering problem.

We have purchased MANY vehicles from Diepholz. I would recommend Diepholz Auto for your next vehicle purchase, as they have integrity and really care for their customers. Colton was our amazing sales associate. He knew what we were looking for and our price range and was constantly looking to meet our needs. Once we purchased our vehicle (for our son) he helped us to surprise him!

My husband and I came from California to visit our daughter, who is a college student in Mattoon, Il. We had been looking to buy her a new car and we visited the dealership. We were met by John Bush and it was like meeting an old friend. John and the rest of staff were absolutely wonderful to us! They made us feel like family and made the car buying experience special for our daughter and so easy for us! We have purchased several vehicles over our lifetime but buying a vehicle at Diepholz was by far the easiest and best experience! Thank you John and the rest of the staff!! I have peace of mind knowing that if my daughter needs anything car related, she will be 100% taken care of since she is so far away from home.

I live 300 miles away and found a car at Diepholz that I was interested in. John B with sales made the process smooth. Addressing my concerns, providing me history about the vehicle prior to visiting the dealership was important as I didnt want to waste his time or mine.John gave me everything I needed to make a good sound decision. We ended up purchasing the vehicle a week after seeing it. When we arrived everything was ready, we were in and out fairly quick.I want to thank the people at the Diepholz auto group for making this a pleasant experience.

Service department were very polite. Overall a great experience.

I had the best experience today! Colton Pettyjohn is great! I told him what car I wanted to test drive. He let me know of another car that was a better deal. I test drove both cars and purchased the car he recommended! He made the whole car buying process easy and made me feel like I was his only customer even though he was very busy.

What a fantastic dealership! Great customer service! Friendly and professional staff! They always go above and beyond in meeting our vehicle servicing needs! Even provide courtesy tire rotations and car washes! Wouldn’t go anywhere else!

John Bush is an excellent salesman. He and the team at Diepholz took our budget and needs very seriously and didn’t push us beyond our affordability or comfort zone. As somebody who dreads dealers and doesn’t buy vehicles often and doesn’t have a lot of money it was an absolute pleasure.

The absolute best!! Colton was so patient with me! I felt absolutely comfortable with my choice immediately. Best people so nice and helpful. Thank you!! This is my second new car from them and will come back for my third.

Great place!!! I bought a 2009 Dodge Challenger from here and it’s great. The place is nice and so are the people. The person who sold me the car was Colton Pettyjohn

I have always found Diepholz dealership friendly,professional & eager to fix any problem with my car. The staff is friendly and always offers to make your visit comfortable & speedy. I drive 22 miles to go to this dealership because of how I’m treated & my car is taken care of.

0ne hour and forty minutes for an oil change. Inexperienced mechanical staff

From the moment we walked into the dealership, we felt our anxieties release in working with Mr. Kim VanGundy. He was a class act the entire time and never made us feel pressured. Buying cars is not something we do often or take lightly. We felt like we were in great hands with Kim and Mike Daume. Even after we drove our new car off the lot, Kim continued to give us excellent customer service to assure we were completely satisfied. I would HIGHLY recommend that you purchase your next vehicle from Diepholz!

My husband and I searched all day yesterday for the perfect van, when we reached out to Colton Pettyjohn he let us know they had a perfect one on the lot that had the features I was looking for after test driving it we knew it was the one for us!! If anyone is in the market for a vehicle see Colton at Deipholz!

Dont think that they will hold a vehicle for paperwork to go through on loans. I myself had it happen to me a few years ago and my granddaughter put a loan application in was approved, to find out the car was already sold.

Told Colten what we wanted and or needed and nothing more.Didnt try to push any extra stuff on us that we didnt need or want.Explained what we were looking for and why and thats the info he had to find us what we needed and no more.2 of the other dealerships either tried to put on a 1500 dollar apperance pkg we didnt want and or said if ya come back again to look we will give you a better price.Really? Why dont you give me youre best price now since i drove an hour to get here? Wanted a Blue color 1st.dealership said he looled and Blue was no qhere around to be found.I agaim said really the local dealership where i am.from has 3 in stock now.i said tx for youre help and left.The owner of that dealership called me and left a message to call him.back for. Great price.i did not.my wife saw the one at Diepholz,loved the color,got a good price she was happy with as we know everyone is in buisness to make money,took it for a test drive to see if it was comfortable for her as we said if it wasnt very comfortable we would look at something else.She like comfort of the Buick so we bought it and took it home the next day.it was nice to have all the options explained to us and how it all worked with onstar and things like that and they were all set up by Colten before we came back next day.Thanks,The Gregorys

First impressions really mean a lot to me, and they knocked it out of the park for us! My husband and I arrived a little before closing time last week. I was worried we’d feel like we would be treated with impatience, but from the first hello to final COVID approved handshake, we were treated very well! They gave us a great offer for our trade in and Kim’s follow up even after the sale made us feel valuable. Looking forward to doing business with them again in the future!

Dropped off truck and asked for ride back to work and within minutes had someone taking me back to my office so I could continue to work Called me when truck was complete

I appreciate being allowed a loaner car. That makes a difference. Im always sure to leave the gas tank fuller than when I loaned the car. Thank you.

My wife and I had a great experience buying our vehicle here thanks to Colton. He was the friendliest salesman we have ever dealt with and I never felt like I was being pushed or misled like I have during a few previous car buying experiences at other dealerships. And when there was a minor issue with the vehicle when we got home from buying it, Colton found a resolution for us that saved us a trip back to the dealership. We couldnt be happier.

Always great service from here.

Always polite staff and speedy service!

Colton Pettyjohn helped us purchase our car at Diepholz. He was super helpful and answered all of our questions. Colton and Mike made sure we got the best deal possible that would work with our budget. Definitely recommend purchasing your car here!

Nick East and the Diephloz team made our car buying experience the easiest we have ever had. Thank you!

We have been to four other dealerships this month and Charleston Diepholz was the best experience, we would give them a Five Star rating. We want to thank Kim for giving us a great deal on a preowned 🚘 car. The total team at Diepholz was very customer friendly.

I recently went into Diepholz Dealership and I couldnt believe the kindest, politest, staff,offering chit chat,and making me laugh with the jokes.The technician that serviced my car, is absolutely awesome. I would highly recommend their services. Ask for Clayton.Thank you for your impeccable and professional service.

We had a great experience purchasing a new Chevrolet Equinox at Diepholz Auto Group in Charleston. Our salesperson was John Bush. He was a joy to work with. And very patient in helping us choose the right vehicle. He worked hard to get us the best deal. From the first contact with the dealership to the point of driving off the lot in a new vehicle was a flawless experience. We drove over an hour to get there and would definitely do it again. We felt like our business was valued and appreciated. A big thank you to John Bush and everyone else who assisted us. You folks are the best.

I have definitely dealt with many car dealerships and there service departments especially since I’ve bought a few cars over the years but the service you get at diepholz is like no other and it begins with drew hopper very helpful straight forward guy and always willing to help out I would recommend him 10/10

We recently purchased a used car from Diepholz at Charleston, IL. It was a pleasant experience working with Kim (and the team) who ensured that they answered any and all questions we had. They also made sure to ask from time to time if we needed anything to drink and/or use the restrooms etc (little things go a long way). They also helped us complete related work and then had the car ready for us in a timely manner (that worked with our timeline owing to certain reasons). Will certainly recommend anyone looking for a new/used car to consider this dealership and have a conversation with Kim (and the team).

We nice staff got my truck finished up quickly.

No long wait. Service completed quickly and everyone was very nice.

I recently had a car accident, and was in need of a new vehicle!!!I just moved to the area, and had no idea, of where to even begin, then I started chatting with Nick...Nick is the man!!! :)He was KIND, KNOWLEDGEABLE, and PATIENT!!!He NEVER made me feel like I was inconveniencing him!!!I just bought a 2017, Chevy Malibu, from Diepholz Auto Group, in Charleston!I have peace of mind, knowing that I have professionals backing me, and Im really looking forward, to this new relationship with Diepholz Auto Group, and getting back on the road, in style!Chevy girls rule!

Nick East did a outstanding job finding me my truck will be a returning customer

John Bush was extremely patient with me, never making me feel any high sales pressure. He allowed me to test drive multiple vehicles until I found THE ONE!!! Wonderful experience, Thank you so much for the awesome customer service!!!

I recently purchased a 2017 Jeep Compass from Diepholz, and John Bush was the sales representative. He was very attentive to my interests and encouraged me to make the right choice for me. I also found John to be kind, considerate, honest, and knowledgeable. The Diepholz Auto Group gave me fair value for my trade-in and worked with me and my desired price range. Most importantly, John is clearly the lowest pressure and down-to-earth salesman I have worked with. He gave me more than sufficient time to consult my wife as I considered the pros and cons of buying this Jeep.Thank you John, and I look forward to working with you again in the future.

My husband and I just purchased our third vehicle from Diepholz Auto Group. They have the one stop shopping concept down to a science. Our salesman, John Bush, was wonderful! He was not pushy like most salesman are and he went above and beyond to help us get our new Buick Envision. We would highly recommend John and this dealership because they truly are just GOOD people! Thank you again John!!

If youre thinking about purchasing a new vehicle, stop thinking and shop here. This dealership treats the customer the right way. I drove 8 hours to purchase a vehicle here from Canton, Ohio. Kim VanGundy is a top shelf salesperson. From the moment my wife and I showed up, we were treated incredibly well by all of the staff. General Motors, if this gets into your hands, send a team over to these guys to show you how to run a franchise the right way. If I need a new truck in the future... I know that I am driving back to Diepholz to get it. Again, thank you to everyone involved with my purchase, it was a great day for me... except for the 8 hour drive home.

If you’re looking to buy a car look no further diepholz is the place to go. Colton walked me through all my options and helped me pick out the best solution very informative and recommend him 10/10

I recently had my oil changed here. Diepholz has the fastest service and best pricing for oil changes in Charleston. Drew was amazing and super helpful as well.

I purchase 6 cars from this dealership. Great sales dept.great finance dept. awesome people thru out the dealership. Thats why I keep coming back. I live 50 miles away.

Everyone was friendly and helpful. They make you feel like part of their family.

Weve always had great experiences here.

Drew in service was extremely helpful in getting my car maintained, they were quick, did a wonderful job and were extremely friendly.

Got in and out quickly

Always friendly and courteous

Nothing but great things to say about my car purchase and Ben Slater! He continues to help me with everything I need and answers all my questions. Thanks again Ben!

Thumbs up

Very nice and friendly.. Woukd recommend anyone to go their..

I will say I have never been treated at a dealership like I was treated here. The whole staff is a wonderful group of people. When I left I felt like I had knew them my whole life. The salesman Mr. John Bush was the greatest. They all went out of there way to make a great experience. I’m from Arkansas, and I wish we had dealerships here that could match them in customer service. Undeniably the best people I have ever dealt with. Thank you guys and gals!!!

From the first contact on the phone to us driving away in a new vehicle, the staff at Diepholz could not have been better. John Bush was personable, knowledgeable, and a true joy to work with. Never pushy, very patient, and truly wanted the best fit for all of our needs. Will be hard pressed to buy a car anywhere else, and would recommend Diepholz and John to all who are looking for a new or used vehicle.

Very pleased. Service department very pleasant and efficient. Nice waiting area.

This is my second vehicle Ive bought from Diepholz and Im in LOVE with it! I had such a great buying experience, top to bottom, from the whole Diepholz team. John Bush didnt just go the extra mile, hes gone the extra MARATHON to make sure I got the vehicle I wanted. Customer service like his is hard to find these days!

When it comes to service. Diepholz is the place I will go to.

I was pleased with the buying process

I came in today to look at a vehicle I had saw online. I got in and that specific vehicle had been sold the night before. I was at first disheartened; however, John (Bush) took the time to get to know me and my needs. John ended up finding two options he thought would fit my wants/needs and he was spot on. Ended up leaving with a great look Equinox! Appreciated him learning about me and my family. He got us into a great vehicle!

We have been to four other dealerships this month and Diepholz gets a 5 Star rating from us. Wonderful experience buying a preowned car from Kim. They are super customer friendly .

They are Amazing people. They always go above and beyond to help with every need you have.

This dealer could really use a better service department. Okay, maybe when it comes to oil changes theyre alright but when it comes to fixing major issues, yr better off taking yr 98 chevy k1500 to a ford dealer. Been over 3 weeks waiting on them to get the correct parts to fix it and all theyve done is screw around. I shouldve fixed it myself. Will never step foot in theyre lot again once my truck is fixed.

I have never received better customer service! I have always had phenomenal customer service experiences at Chevy. Ashley and AJ took great care of me and made sure my car was safe and ready to drive! I definitely recommend this dealership!

Great Automotive store

Diepholz is an amazing place all around!Everything is very clean!Service department is excellent, quick, and reliable.The salesmen are knowledgable and friendly! As well as the parts department!!Thanks to Colton, we have a new to us 2017 Ram Ram 1500.I would recommend Diepholz Auto Group.

Absolutely the best car buying experience I have ever had. John Bush went above and beyond my expectations. He is phenomenal to work with and I HIGHLY recommend him for any of your car needs! I honestly cant praise him enough, he made the whole process super easy and we got things done very quickly!

The sales team at Diepholz in Charleston, IL is excellent. My wife and I have purchased three vehicles from their dealership, and we plan on returning again and again. I especially want to give thanks to Mark All Day McKay! He has been a blessing to us every time. He is honest, straight forward, and respectful. He listens, jokes, laughs and shares personal stories, making us feel like he has plenty of time. My wife and I are very specific about what we want in our vehicles, so we appreciate Mark for how he treats us.Purchasing a vehicle can be very stressful, especially with financial constraints. However, Mark McKay at Diepholz makes the experience exciting and comforting so we leave the situation feeling like we got the best deal for the best vehicle. We recommend Diepholz to anyone who asks, and we especially recommend Mark Mckay!

Very fast and thorough. Friendly staff bend over backwards to help you out.

I have always been treated very well at Diepholz, Paris and Charleston, thats why I keep coming back. This week I came up to Charleston for my oil change on my SRX. Lately I have been thinking about getting a truck. I have been looking on line etc. When my service was done and I was ready to leave I decided to take a drive around the lot and found just what I was looking for so I went back inside and asked for a salesman that could help me.. Out walks Colton Pettyjohn. We talked a bit, he got me the keys to test drive the truck. Afterwards we talked some more about my interest in it and my need to think about it. Anyway 2 days later I am the happy owner of the truck I was searching for. Colton was so nice that when it came time for me to pick it up he even offered to come get me if I didnt have a ride. He was great to work with and I would and will recommend him to anyone looking for a new or used vehicle at Diepholz.

John Bush is the best he helped us get our very first brand new car for our soon to be family and was amazing at understanding our needs and situation, he made us feel so welcome there along with everyone else. Funny guy too lol

I loved my experience, new to the area the customer service was great! Felt very at home! Would suggest to anyone!

Nick East was absolutely amazing!! He made sure I found the car of my dreams and made sure I got all of the information I needed! If you’re interested in buying new or used at Diepholz, ask for Nick!

My boyfriend and I have both bought cars through Diepholz and they are very sincere and give a lot of time to their clients. Grateful I got this first experience with them.. It’s good to know I have a whole team of people to help me take care of my care and have the best experience I can. You guys are awesome!!

Colton Pettyjohn sold me my new ride 2016 Buick Encore Base SUV. Colton is amazing, he went over and beyond any expectations making this so fun and convenient. He is very professional but fun to do business with.

Colton Pettyjohn was amazing. If you need a car, I would definitely recommend him!

Mark McKay goes above and beyond. He is by far the hardest working in his industry. Professional and always answers back. We just bought our second car and there will be a third. I would recommend him to anyone looking for a car and wants a good deal or after you buy the car and need service done his professionalism continues even after you have taken your car home. Cant thank mark enough .